Contact Us

Do you have a drainage or water emergency?  For the fastest response call 916-875-RAIN (7246).   Please provide your contact information, address or APN number, and a description of your problem.  One of our staff members will respond to you shortly.  

DWR Main Office

827 7th Street, Room 301
Sacramento, CA, 95814
Phone: (916) 874-6851

Stormwater Utility, Water Supply Facilities, and Operations and Administration

Vineyard Surface Water Treatment Plant
10151 Florin Road
Sacramento, CA 95829
Phone: (916) 875-7246

Department Directory

View a listing of departmental staff with contact information

Vineyard Call Center

Our Customer Service Center

Request Drainage Services

Our operational hours are from 7:30 a.m. to 4 p.m. Monday through Friday. If you would like to report flooding or a water related problem in your area, please call 916-875-RAIN (7246).  Crews will be dispatched for emergencies outside our normal hours of operation.   If you are not sure whether you are a Sacramento County Stormwater Utility (SWU) customer, you can take a look at the SWU service areas.  If SWU is not your service provider, find your stormwater provider wit​h this easy to use tool.

Feedback

How are we performing?  We want to hear from you.  If we have recently provided service in your area, please take a brief customer feedback survey.  Please choose the area you reside in below.

Stormwater Utility Drainage North Section (North of the American River)

Stormwater Utility Drainage South Section (South of the American River)

Crews mowing drainage area

Clearing the canal near Stockton Blvd & Massie Ct.

Aerial of Vineyard
Handing water to a child

Sacramento County Water Agency (SCWA) Service Area

There are more than twenty​ water providers in Sacramento County.  If you are not sure whether you are a Sacramento County Water Agency (SCWA) customer, you can take a look at the SCWA service areas.  If SCWA is not your service provider, find your water provider wit​h this easy to use tool.

Feel free to visit any of our facilities. Our operational hours are from 7:30 a.m. to 4 p.m. Monday through Friday. If this is a true emergency and you would like to report flooding or a water related problem in your area, please call 916-875-RAIN (7246). 

Feedback

How are we performing?  We want to hear from you.  If we have recently provided service in your area, please take a brief survey.

SCWA Customer Feedback Survey

Billing questions?  Please contact our Consolidated Utilities Billing and Service for residents and for businesses.